Waking Night Housing Officer – South Kent
Look Ahead Housing and Care Posted on 2022-11-18
| Salary | £22,983 a year |
|---|---|
| Location | Kent |
| Type | Permanent |
Job Description
Job profile
Job details
Job details
Waking Night Housing Officer – South Kent
Waking Night Housing Officer, Look Ahead Care Support and Housing, Ashford
Job description:
Looking for a new role where you can make a difference every day? We’re looking for a kind, compassionate and resilient Waking Night Housing Officer to join our Young People service in Ashford
£22,983.00 per annum, working 40 or 30 hours per week, pro rata plus 25 days Annual Leave pro rata, Pension schemes, staff discounts, healthcare and career progression.
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We’re looking for a Waking Night Housing Officer to join our Young People service.
Waking Night Housing Officer provides first contact and safeguarding to the customers during night-time hours. This includes providing a high level of customer service, recognising safeguarding concerns, identifying and reporting risks to people, report writing and providing handovers
- Providing a welcoming and responsive presence to customers and visitors and ensuring their safety and the safety of the building is maintained at all times
- Carry out welfare checks on customers where required
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’
- Managing the security of the scheme and monitoring the CCTV system.
- Reporting repairs and managing immediate remedial to defects if an urgent health and safety matter arises
- Accurately recording interactions with clients and report customer incidents
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
- Passionate
- Motivated
- Caring
- Empathetic
Desirable:-
NVQ Level 2/3 or equivalent with some previous relevant sector work experience
Job Overview:
The Concierge Officer will be responsible for ensuring the safety and security of the building throughout times when support staff are not on site.
You will be part of an existing rota which consists of a full time and part time role. The full-time role will be 40 hours and consist of 4 nights on and 3 nights off and a 30-hour role consisting of 3 nights on and 4 nights off, operating between the hours of 9.30pm-7.30am
- A commitment to engaging with vulnerable young people with varying levels of support needs.
- The ability to maintain a calm and assertive approach when faced with complex and challenging situations, including building safety, anti-social behaviour and complaints
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Ability to use initiative and think outside the box due to this lone working role, whilst demonstrating your ability to share information and form part of the wider team.
- Have a practical and logical mind and naturally well organized
- Thrives on change and enjoys dynamic diverse environments
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs, you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2021. We welcome applications from people of all backgrounds.
Company description:
Look Ahead is a specialist housing association and provider of tailor-made care, support and accommodation services. We support thousands of people across London and the South East with a diverse range of needs, helping them to make individual choices, achieve goals and take control of their own lives. With over forty years in social care under our belt, we are experts through both practice and understanding. Today, we are proud to be the trusted partner of over 30 local authorities and health trusts, providing specialist support and care services for over 7,000 people every year with a wide range of needs, including: • Mental health • Learning disabilities • Homelessness and complex needs • Young people and care leavers With over 100 local services and 1000 staff there are plenty of opportunities for growth within the organisation.
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