Booking Clerk/Typist
confidential Posted on 2022-11-18
| Salary | Not mentioned |
|---|---|
| Location | Nottingham |
| Type | Full-time |
Job Description
Band 2
Job overview
We currently have a part time vacancy for a Booking Clerk/Typist post based at Nottingham City Hospital.
We are looking for an enthusiastic and well-motivated staff member who would like the opportunity to work in a fast paced positive developing environment.
The applicant should have excellent typing speed and accuracy, verbal and written communication skills, document presentation and audio typing skills
Main duties of the job
In addition to the below summary you need to familiarise yourself with full job description and person specification document attached to this advert
Production of patient letters
Liaising with clinical teams to ensure letters are completed in a timely manner
Patient transfers
Supporting with booking patient appointments
Reception support as required
Working for our organisation
Working for Therapies & Rehabilitation Pathway Outpatient A&C Team is a fast paced, busy but rewarding experience and you would be a highly valued member of our team. The team are friendly and supportive and will do their best to help you settle in and get up to speed with the role.
Detailed job description and main responsibilities
Daily management of the typing email account
Accurate transcription of clinical and non-clinical letters using Winscribe digital dictation, including outpatient clinic letters, reports and miscellaneous correspondence
Typing of therapy reports and outpatient letters (using a wide range of medical terminology) from digital dictation transcription, direct dictation or handwritten information.
To be responsible for dispatching reports ensuring they are available both internally and externally to access within the necessary timescales.
To provide support to the Therapy Outpatient Administration/Reception Team with patient transfers, filing, and production of patient labels
To respond to queries relating to reports/letters using judgment and initiative to ensure the appropriate action is taken.
To be responsible and accountable for identifying potential problems at an early stage and take appropriate action to ensure the smooth running of the service.
To use judgement and initiative within defined guidelines to prioritise workload, ensuring that departmental targets are achieved.
To liaise with other Therapy administration staff to provide admin support across the service as necessary.
Person specification
Training & Qualifications
Essential criteria
- GCSE English (Grade C or above) or equivalent
- RSA II/NVQ II or equivalent in speed and accuracy
Desirable criteria
- Medical Word Processing
- Knowledge of medical terminology
Experience
Essential criteria
- Experience of audio/copy typing
- Demonstrate understanding of patient/client confidentiality
- Experienced user of Microsoft Office packages
Desirable criteria
- Previous experience of working in a healthcare/NHS setting
- Previous use of hospital systems eg PAS / Notis
Communication and relationship skills
Essential criteria
- Must be able to clearly and accurately convey information
- Must be understanding and helpful
- Professional telephone manner
- Maintain sensitivity and empathy in communication with patients/clients
- Uses correct grammar and spelling
- Legible handwriting
- Recognises own role as part of an effective team
- Is open to suggestions, ideas and new working practices within a team
Analytical and Judgement skills
Essential criteria
- Able to use judgement to make decisions in order to solve problems/enquiries
- Able to analyse situations/issues
- Works in line with standard procedures
- Uses own initiative
- Ability to recognise when support is required and escalate as appropriate.
Planning and organisation skills
Essential criteria
- Able to prioritise own workload in accordance with defined turnaround times/deadlines
- Able to manage own workload on a day to day basis
- Able to concentrate in a very busy environment working to strict deadlines
- Frequent interruptions leading to change of priorities.
- Shows willingness to assist / help others within the team.
Physical skills
Essential criteria
- Frequent use of VDU equipment
- Frequent sitting at a keyboard
___________________________________________________________________________________
Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are currently under-represented at NUH.
Covid-19 vaccination: remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We continue to encourage our current and potential colleagues to get vaccinated. For helpful advice and information about the Covid-19 vaccination and how to access visit: https://nottsccg.nhs.uk/covid-19/covid-19-vaccinations/
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements
ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
- Transfer of information: If I have previous NHS service – I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
Company description:
confidential
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