Front Office Supervisor
Westgate Resorts Posted on 2022-11-18
| Salary | $18 an hour |
|---|---|
| Location | Orlando, FL 32819 (Florida Center area) |
| Type | Full-time |
Job Description
Conveniently located just off world-famous International Drive in Orlando, Florida, the two-tower Westgate Palace Resort offers you the ideal opportunity to meet and engage with guests from around the world who arrive here to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers as a member of the Westgate Palace team.
Starting pay rate: $18 / hour – Use our Daily Pay benefit and get access to your pay as you need it.
We are an organization that is built on the idea of service to others and on the idea of making dreams come true. In order to achieve these goals, we expect all employees to fulfill the Services Philosophy and the Service Standards in all interactions with guests and fellow employees.
As the Front Desk Supervisor, you will:
- Schedules and directs Front Office team members as needed.
- Serves as Manager of Duty in the absence of the General and Front Office Manager. Supervises Front Desk, Night Auditors and Guest Services Agents.
- Greets, registers, assigns rooms to guests and inputs information into property management system.
- Collects and posts security deposit as each guest checks in.
- Explain room charges to guest and accepts payment by cash, check or credit cards.
- Checks guests out of property management and phone system.
- Answers all phone calls to the front desk and operator, transfers calls as needed.
- Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions.
- Remains aware of room occupancy and availability.
- Computes bills, collects payments, and makes change for guests.
- Handle and count cash and process credit card payments and credits.
- Makes and confirms reservations.
- Posts charges including rent, phone, and miscellaneous fees to guest folios.
- Able to listen and find solutions to guests problems.
- Balance all cash, credit card and other postings to the daily report at end of shift.
- Makes cash deposit in safe.
- Coordinate with housekeeping when VIP Guests arrive
To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values:
- Integrity
- Passion
- Work Ethic
Additional Information
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
Company description:
Westgate Resorts, which has established a level of expertise in resort sales, marketing and operations unmatched throughout the hospitality industry, is always seeking talented, motivated and creative individuals to become part of our ever-growing team. With 28 full-service resorts in premiere destinations throughout the United States, Westgate Resorts provides a variety of exciting and rewarding career opportunities. We invite qualified candidates to apply for our various positions posted online.
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