Global Loan operations Training Partner (NAM) – Officer
Citi Posted on 2022-11-18
| Salary | Not mentioned |
|---|---|
| Location | Irving, TX |
| Type | Full-time |
Job Description
The Global Loans Operations team within the ICG organization is looking to expand and formalize its existing training framework including establishing virtual sessions, developing recorded training sessions, and deploying a train-the trainer structure. The role will ensure that there is a consistent global training program built, deployed and modified over time as processes, procedures, and tools change. A controlled framework will be built to ensure any changes to the training program go through a proper review and approval process that is scalable and auditable.
Responsibilities:
- Work with business partners and stakeholders to identify learning objectives based on target audience and create appropriate courseware.
- Design training curricula and materials, selecting the most effective training methodology to meet the desired objectives.
- Drive learning and development best practice improvement projects that assist the business in meeting operations and service targets.
- Streamline, consolidate and standardise learning and development processes where possible.
- Create instructor-led materials, web-based training and tools to provide complete training offering required for managers, checkers and other specialised roles.
- Introduce learning interventions that assist in retaining key talent and building a pipeline of talent.
- Identify and close gaps in procedures and existing training with continuous improvement over time.
- Ensure that staff is equipped with the requisite skills and knowledge to perform to operational management standards.
- Ensure all learning events are tracked via our Learning Management System (LMS) and generate meaningful and user-friendly reports and metrics.
Qualifications:
- 2-5 years of relevant experience in training design & development, and delivery (preferably in a Loan Operations function).
- Experience with Adobe Captivate or other e-learning tools is preferred
- Experience with Loan IQ end to end training/processing a positive.
- Strong leadership, collaboration, and communication skills
- Ability to thrive in a fast-paced environment
- Strong listening skills and ability to absorb feedback and translate to solutions
- Disposition to solving problems and doing so with high level of resiliency
- Excellent one-on-one and group presentation/facilitation skills
- Detail-oriented and strong organizational skills
- Bachelor’s/University degree preferred,
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Job Family Group:
Project and Program Management
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Job Family:
Project Management
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Time Type:
Full time
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Primary Location:
Irving Texas United States
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Primary Location Salary Range:
$66,870.00 – $93,290.00
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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View the EEO Policy Statement.
View the Pay Transparency Posting
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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Company description:
Citi is today »s pre-eminent financial services company and was built to create a highly diversified financial services company that could act as one to deliver solutions to clients throughout the world. With the most diverse array of products and the greatest distribution capacity of any financial firm in the world, our employees manage 200 million customer accounts across six continents in more than 100 countries.
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